Privacy Policy

Effective Date: April 24, 2024

Welcome to Dentigo. By accessing or using our website, services, or platforms—including internal systems for employees and third-party vendors—you agree to comply with and be bound by the following Privacy Policy. This policy applies to all stakeholders including clients, website visitors, employees, contractors, and service providers. Please read it carefully to understand how we handle personal, case-related, and organizational data while maintaining legal, operational, and internal compliance.

1. Information We Collect

We collect the following categories of information:

Personal Information (for Clients and Employees)

• Full Name
• Business/Clinic/Lab Name or Department
• Email Address
• Phone Number (with country code)
• Location (City & Country)
• Preferred Communication Method (Email, WhatsApp, Call)
• Aadhaar/PAN (for HR, where legally required)

Case & Workflow Information (for Clients and Internal Teams)

• CAD Software Used (3Shape, Exocad, etc.)
• Preferred File Format Zip or STL
• Case Type (Crown & Bridge, Implant, Denture, , etc.)
• RX Design Preferences & Instructions

Employment & HR Records (for Employees)

• Joining Documentation and ID Proofs
• Attendance, Performance, and Leave Records
• Bank Details for Payroll Processing
• Grievances, Feedback, and Appraisal Notes

Technical & Usage Data (for All Users)

• IP Address
• Device and Browser Information
• Portal Access Logs
• Website & Platform Activity
• Cookies & Tracking Technologies

2. How We Use Your Information

• Provide and manage services to clients
• Manage employee records and internal communication
• Ensure platform security and operational integrity
• Comply with applicable laws, regulations, and business standards
• Communicate relevant updates, reminders, and opportunities

3. Data Security & Protection

We apply industry-standard measures including:

• End-to-end encryption and SSL protocols
• Role-based access control within our IT infrastructure
• Internal audits and access logs for transparency
• Legal compliance with GDPR, HIPAA, and applicable Indian regulations

4. Data Sharing & Third-Party Access

We do not sell your personal data. However, we may share data with:

• Government agencies or law enforcement (as legally required)
• Authorized service vendors (e.g., payroll processors, software providers)
• Legal representatives and regulatory bodies
• Internal teams with a legitimate business purpose

5. International Data Transfers

As we serve global clients and partners, data may be transferred outside India. We ensure that appropriate safeguards are in place, including secure servers and binding contracts, to maintain data privacy.

6. Your Rights & Choices

Depending on your role and jurisdiction, you have the right to:

• Access your stored data
• Request correction or deletion
• Object to certain processing activities
• File a grievance or request clarification through our HR or legal team

To exercise these rights, please contact us at dentigo@dentigolab.com

7. Data Retention Policy

We retain data only as long as necessary for:

• Delivering services
• Statutory compliance (e.g., tax, labour law)
• Security and risk mitigation

8. Policy Updates

This policy may be updated from time to time to reflect changes in legal, operational, or regulatory requirements. All revisions will be published on our official website.

9. Submitting a Complaint or Inquiry

We are committed to transparency and accountability. Any individual—whether a client, employee, vendor, or visitor—may submit a complaint or inquiry regarding data usage or this policy.

You can reach out through the following:
📧 Email: dentigo@dentigolab.com

We aim to acknowledge all complaints within 24 hours and resolve them in a timely and fair manner.

Contact Information

For any queries, please contact us:
📧 Email: dentigo@dentigolab.com

By continuing to use our website, services, or internal platforms, you acknowledge that you have read, understood, and accepted this Privacy Policy.